Don’t Risk Denial of Service! Register Your Long Codes & Verify Toll-Free Numbers
We have two important alerts about your messaging campaigns! Due to changes this year from carriers in the United States and Canada, you may be at risk of filtered delivery or possible denial of service if: your company is sending SMS messages in the U.S. using 10-digit long codes (10DLC), or your company is using […]
Understanding the Long and Short of Messaging Codes
Before you plan your first messaging campaign, you will need to choose the inbound number your customers will use to talk to you. Will you choose a short code or a long code? Either one will work, but one may be better than the other for your use case. Long codes are essentially phone numbers, […]
Are You Sending Advice from a Trusted Friend or Just More Junk Messages from a Bot?
One of our favorite companies (and long-term customers) sends personal, one-on-one texts every day. Because of the nature of their work (they’re lawyers), they interact with clients for several weeks or several months at a time, so building a relationship is critical. Not every client gets a text message every day, but members of the […]
Get Insider Secrets for Improving Your CSAT Score with Text Messaging
We work with some really smart people. Our customers are creative in how they use text messaging to solve their business problems, especially when it comes to customer satisfaction. We thought you might like some insider’s secrets to improving your customer satisfaction scores (CSAT). CSAT scores are great measures of how delighted a customer is […]
How to Get Your Customers to Say ‘Yes’ to the Texts
Have you used text messages to pay for parking yet? The service has come to cities all over the U.S. and provides a convenient way to pay for street-level parking. It’s one of the many ways text messaging is being used beyond talking with friends and family in our daily lives. We’re always interested in […]
How Automated Texts Guarantee Warranty Service Customers Get Their Morning Coffee
One of our team members recently woke up to an early-morning disaster – her coffee maker had died during the night. No coffee. Only flashing numbers on the display. She immediately contacted the manufacturer. Here’s what happened: The company asked for proof of purchase. She found her Amazon receipt and sent it. They asked what […]
Crazy Busy? How Text Messaging Can Rescue Your Schedule
If you’re like most people, you’d like to create some balance between home and work, but work takes more than its fair share of your time. We think that text messaging could help you manage your work life better while making it easier to reach your customers. Think about how you’re contacting your customer now. […]
How to Fix a Flawed Messaging Integration with Salesforce
Patrick McClure, HeyTutor’s director of operations, didn’t originally choose SMS-Magic when his company needed a messaging platform. He should have. That first company said they could provide customization within Salesforce,” he said in a recent Zoom chat, “but they really screwed it up. The chosen company’s inability to work in the Salesforce architecture caused HeyTutor […]
Using Text Messaging Automation to Share Important Information
Research shows that 78% of consumers say receiving a text message is the fastest way to reach them for important service updates and purchases. When it’s time to deliver critical information to your audience, texting is clearly the best way to communicate. Text messaging automation takes it one step further to ensure that your message […]