How SMS-Magic Can Save Your Marriage
If you manage a call center, I bet that you haven’t spent enough time with your spouse or children lately. And someone at home is complaining about it. How do I know? You’ve got a really tough job. Your employee turnover is high, so you’re recruiting all the time. You want to solve problems during […]
SMS Messages Specifically for Your Industry
Regardless of industry, one of the highest priorities for businesses is connecting to and communicating with their audiences. Whether that’s reaching out to segments for marketing, interacting 1-on-1 with sales prospects, or responding to customer requests, the challenge remains the same: to get the right message to the right people, at the right time. SMS […]
Use Text Message Surveys to Get Personal with Customers
Customers want personalized, relevant experiences with brands. They say they’re willing to give up personal information to get those experiences, but often don’t follow through. Text messaging is easy, intuitive, and fast. Asking for feedback via SMS can help with your personalization efforts. Online surveys have been around for years. Many brands send emails after […]
Increase Audience Engagement with Event SMS Messages
Events are growing in importance to organizational success. Bizzabo’s Event Marketing 2018 research found that 87% of C-Suite executives believe in the power of live events and 86% of event marketers believe that technology can have a powerful impact on the success of their events. Event text messaging is an interactive, intelligent approach to the […]
Become a Textpert and Reduce Costly Missed Appointments with SMS Messages
In the healthcare industry alone, missed appointments cost providers more than $150 billion every year in the United States. Imagine the toll if you add on missed appointments for salons, car repairs, meeting with investment advisors and more. When asked, 60 percent of respondents said that getting a text reminder via SMS messages would make […]
The No-Risk Way to Become a Textpert at Nurturing Campaigns
Consumers want to do business with companies they trust and relate to. Text messaging via nurturing campaigns helps you create relevant moments (interactions) that build trusted relationships and drive revenue. This article is part of our Become a Textpert series designed to help you kickstart your messaging expertise. Defining Nurturing A nurturing campaign is a […]
Deliver Fast Customer Service with SMS Messages
The timeframe expectations for customer response are shrinking. If your customer must wait endlessly to be heard on calls and then has to repeatedly explain the issue to different service agents every time he or she calls, they lose confidence in you. That’s when they look for an alternative. SMS messages offer the fastest time-to-response […]
Simplify Patient Scheduling with SMS Messages
SMS messages simplify managing patient appointments and reminders to reduce the chaos of scheduling, reduce no shows and give more time back to front office staff. You know the drill: You schedule appointments with patients or clients, then you have to call to remind them. Your phone call goes to voicemail, so you send an […]
Teach Your Customers with a Text Messaging Course
People are always interested in learning. The constraint that keeps them from doing so is often a lack of time. When’s the last time you had time to study a 20-page lesson or view a few hours of video instruction to learn something new? Imagine being able to learn a concept or a skill via […]