How to Turn Your Best Customers into VIPs with Multi-Channel Customer Service
Everybody likes to think they’re special. Your existing customers, for example. They are special, and they are the bedrock of your business. Research from Small Business Trends found that 65 percent of a company’s business comes from existing customers. And, they found, long-term customers spend 67 percent more in months 31 to 36 of their […]
How Adding Text Messaging to Your Marketing Campaigns Can Give You Better Hair
It’s simple. If you add effective text messaging to your marketing campaigns, you’ll see better results and stop pulling out your hair. More hair equals better hair. The trick is adding text messaging effectively. For that, you might need to know what we know. Here are eight of our favorite tips for building effective text […]
You Had Me at Hello. Examples for Building Opt-In Text Messaging Campaigns
Before you send a business text message to anyone, you must have their express written consent to do so. It doesn’t matter who it is – an existing customer, a former client, a trade-show lead, or someone on a purchased marketing list. Before that first message goes out, your customer must say it’s okay. That […]
Why Your Developers Will Love Working with SMS-Magic
Have you noticed all the promises messaging companies have been making about how easy their product is to use? One reviewer we saw recently said he was delighted when he set up a new messaging service and could send a text message to his own phone. We’re delighted for him, too, but we wonder if […]
Why Aren’t You an SMS-Magic Customer Already?
We know you’re a forward-thinking person or you wouldn’t be reading about innovative ways to reach your most important audiences. We also know that you have certain requirements for any new solutions: new technologies must solve the problem, be easy to deploy, function intuitively, and meet all regulatory standards. So we have to ask: “If […]
5 Tips for Leveraging WhatsApp in Business
With over 1.5 billion active users monthly, WhatsApp has proved to be a convenient messaging platform for users. What started as a medium of day-to-day communication has now become an important and useful channel for business communication. Today, WhatsApp is looked to as a channel for building faster connections with customers. Why You Should Use […]
3 Ways Text Messaging Helps You Retain Customers
Business is quickly changing, and ensuring your customers are loyal and happy is increasingly important. Text messaging helps you retain customers through a clear and quick communication channel. With recent events, customer support teams have seen an influx of support tickets, cancellations, returns, service disruptions, and heightened levels of uncertainty. A recent report showed increases […]
How to Write Better Messages for Text Message Marketing
We all know that text message marketing is a great way to connect with your audience, especially in the current business climate. But, with more companies jumping on board with text messaging, you want to make sure your messages are clear, to the point, and unintrusive. You don’t want customers or leads opting out just […]
5 Ways Text Messaging Helps Drive Sales For Your Business
With text messaging you will stand out from your competitors by creating memorable and personal experiences through a preferred communication channel. This leads to a loyal customer base, and ultimately, more sales for your business. Did you know 9 out of 10 consumers prefer text messaging over other channels? And with a 98% open rate […]