You Can’t Serve Customers You Can’t Reach: Try Conversational Text Messaging
Are you frustrated because your customers or clients or patients or applicants seem to be ignoring you? You’re not alone. Many different organizations – companies, healthcare systems, financial institutions, higher ed, just to name a few – need to communicate with the people they serve. But the people they serve aren’t responding to phone calls, […]
How to Turn Your Best Customers into VIPs with Multi-Channel Customer Service
Everybody likes to think they’re special. Your existing customers, for example. They are special, and they are the bedrock of your business. Research from Small Business Trends found that 65 percent of a company’s business comes from existing customers. And, they found, long-term customers spend 67 percent more in months 31 to 36 of their […]
Why Aren’t You an SMS-Magic Customer Already?
We know you’re a forward-thinking person or you wouldn’t be reading about innovative ways to reach your most important audiences. We also know that you have certain requirements for any new solutions: new technologies must solve the problem, be easy to deploy, function intuitively, and meet all regulatory standards. So we have to ask: “If […]
SMS Tool For Call Centers Drives Customer Service Excellence
To meet the demands of today’s customers, many contact centers are investing in a SMS tool for call centers to balance operational excellence with service excellence. Conversational messaging is one technology that helps contact centers achieve that balance, while giving customers what they want. Customers want to be heard. But they also want to experience […]