3 Ways Text Messaging Helps You Retain Customers
Business is quickly changing, and ensuring your customers are loyal and happy is increasingly important. Text messaging helps you retain customers through a clear and quick communication channel. With recent events, customer support teams have seen an influx of support tickets, cancellations, returns, service disruptions, and heightened levels of uncertainty. A recent report showed increases […]
5 Benefits of CRM Driven Messaging
Integrating messaging with your CRM allows you to generate conversations across many channels, including text messaging, Facebook and WhatsApp. It’s the easiest way to connect with your audience via their preferred channel. The use of digital channels is growing increasingly. Sales leaders on average rate digital channels approximately twice as important now as they were […]
How to Write Better Messages for Text Message Marketing
We all know that text message marketing is a great way to connect with your audience, especially in the current business climate. But, with more companies jumping on board with text messaging, you want to make sure your messages are clear, to the point, and unintrusive. You don’t want customers or leads opting out just […]
5 Ways Text Messaging Helps Drive Sales For Your Business
With text messaging you will stand out from your competitors by creating memorable and personal experiences through a preferred communication channel. This leads to a loyal customer base, and ultimately, more sales for your business. Did you know 9 out of 10 consumers prefer text messaging over other channels? And with a 98% open rate […]
The Role of SMS in the COVID-19 Pandemic
This time of global pandemic and social distancing has proven the importance of digital readiness for businesses. In order to continue generating revenue, companies must have the infrastructure to support this massive shift to a completely digitized world. SMS is proving to be one of the most important and effective ways to communicate with customers […]
3 Ways Omnichannel Messaging Engages Your Audience in Moments of Crisis
Adding multiple digital channels to your communication efforts can feel like a lot of work, but it’s the best way to engage your audience, especially in moments of crisis. Omnichannel messaging allows you to reach out and keep your audience up to date seamlessly, using whatever channel each individual prefers. That means you continue to […]
Regulations for Text Messaging During Emergencies
We all know that text messaging compliance is a big deal. If not followed correctly you can face fines, lawsuits, angry customers, and loss of revenue. That said, in emergencies, those regulations have exceptions. During emergencies, such as the global pandemic we are currently experiencing, you can actually text people who have opted-out, something that […]
Using Text Messaging to Reach Customers During Emergencies
During times of crisis, it’s more important than ever to ensure communication channels are open and properly used. Text messaging is a great way to reach out and communicate with your audience about updates and critical information. Text messaging is a powerful tool to build and maintain strong relationships. Today, when people are feeling isolated […]
5 Tips for Buying Business Text Messaging for Your Sales Team
We all know researching new products can be a pain. So here’s our first tip for anyone purchasing business text messaging for sales reps or call centers: not all messaging products are created equal. Certainly not when it comes to handling sales conversations. Many of them promise the same capabilities but they don’t deliver the […]