Get Insider Secrets for Improving Your CSAT Score with Text Messaging
We work with some really smart people. Our customers are creative in how they use text messaging to solve their business problems, especially when it comes to customer satisfaction. We thought you might like some insider’s secrets to improving your customer satisfaction scores (CSAT). CSAT scores are great measures of how delighted a customer is […]
How Automated Texts Guarantee Warranty Service Customers Get Their Morning Coffee
One of our team members recently woke up to an early-morning disaster – her coffee maker had died during the night. No coffee. Only flashing numbers on the display. She immediately contacted the manufacturer. Here’s what happened: The company asked for proof of purchase. She found her Amazon receipt and sent it. They asked what […]
How to End Installation Nightmares by Scheduling with Text Messages
One of our team members recently had carpet installed in her home. The new carpet is beautiful, but the installation experience was a nightmare. Her tale of woe included missed phone calls and lost emails while she was trying to schedule installation and a costly miscommunication on the day of installation. She had a really […]
5 Benefits of Using Text Messaging for Contact Centers
In order to stand out and gain the loyalty of customers today you must provide exceptional service experiences. One powerful tool that can help is text messaging for contact centers. By adding text messaging to your contact center communications you will increase customer satisfaction and at the same time reduce your operational costs. According to […]