How to Build Personalized Conversations with Customers Using Multichannel Messaging
Text messaging and messaging through mobile apps have now surpassed emails and phone calls as the primary medium for personalized communication. Today, more than 5 billion people communicate with each other by sending text messages globally. With an open rate of 98%, compared to email at 15%, it is obvious that people prefer texting over […]
10 Tips for Optimizing Text Messaging Campaigns
10 Tips for Optimizing Text Messaging Campaigns Texting isn’t just for friends and family anymore, it’s a powerful business tool. New research shows that 34% of businesses adopted the use of texting because of the pandemic and 77% saw such amazing results that they plan to continue using it post-COVID. More and more businesses are […]
5 Benefits of Using Multichannel Messaging in Real Estate
Digital tools have changed the way many industries do business, and real estate is no exception. Today, home buyers expect to receive a customized experience, similar to what big brands such as Uber, Amazon, and Airbnb offer. Whether it is for the application process, approval process, or for answering any questions, customers expect the communication […]
5 Tips for Leveraging WhatsApp in Business
With over 1.5 billion active users monthly, WhatsApp has proved to be a convenient messaging platform for users. What started as a medium of day-to-day communication has now become an important and useful channel for business communication. Today, WhatsApp is looked to as a channel for building faster connections with customers. Why You Should Use […]
How to Solve Customer Success Challenges with Multi-channel Messaging
In the past, multi-channel marketing was all about marketing through magazines, television ads, and newspapers with store promotions, billboards, direct mail initiatives, and telemarketing. But in today’s digital world multi-channel marketing efforts include channels such as podcasts, blogs, and videos which can be easily shared across various platforms, including messages, social media, emails, and websites. […]
4 Ways to Boost Business with URL Shorteners
URL shorteners may seem like a simple tool with little impact, but in reality, they can help you acquire new leads, create and promote brand awareness, stay ahead in the competition, and ultimately grow sales. When you plan to boost your business with social media marketing, it is all about connecting, engaging, and drawing an […]
How to Use URL Shortening and Tracking to Grow Your Business
If you own a business you might find yourself glued to certain metrics. How many people landed on your business page or website last month? How many of them were a direct link? How many of them came through a URL that was added to your message? How many people clicked on the URL that […]
5 Tips for Using Text Messaging for Healthcare and Wellness
The healthcare and wellness industries are transforming. Due to COVID-19 restrictions, the industry has been forced into normalizing telehealth and virtual appointments, something that will redefine public health beyond the current pandemic. Patients and clients now expect text messaging for healthcare and wellness reminders and updates. Plus, there’s much more you can utilize text messaging […]
5 Benefits of Using Text Messaging for Contact Centers
In order to stand out and gain the loyalty of customers today you must provide exceptional service experiences. One powerful tool that can help is text messaging for contact centers. By adding text messaging to your contact center communications you will increase customer satisfaction and at the same time reduce your operational costs. According to […]