How SMS-Magic Can Save Your Marriage
If you manage a call center, I bet that you haven’t spent enough time with your spouse or children lately. And someone at home is complaining about it. How do I know? You’ve got a really tough job. Your employee turnover is high, so you’re recruiting all the time. You want to solve problems during […]
It’s Time to Take a Test Drive with SMS-Magic – For Free!
Kick the tires. Turn on the radio. Test the top speed. Put SMS-Magic through its paces, all without spending a cent. Take test drive. We’re offering new customers a 7-day, free trial with SMS-Magic. If you’ve been thinking about starting conversational messaging in your customer outreach, now is the time to discover what SMS-Magic can […]
10 Ways an Upgrade Can Help Grow Your Conversations and Increase Customer Response
If you’re using SMS-Magic, you’re already familiar with its ease of use and the enhanced customer interaction it can bring. Now you can unlock premium features with an easy account upgrade. Why should you invest the money? Our customers have found that when they begin running effective campaigns, they quickly need more flexibility, more analytics […]
Stressing About HIPAA Compliance? Don’t Worry. SMS-Magic is Secure.
If you are not a healthcare organization like a hospital or doctor’s office and you’re worried about complying with HIPAA rules, take a breath. Although you hear “HIPAA won’t allow this” or “I can’t do that because of HIPAA rules,” the Health Insurance Portability and Accountability Act (HIPAA) does not apply in many of the […]
Start Messaging without a CRM in 4 easy steps with SMS-Magic
Would you like to send conversational messages to your customers, clients, and patients but don’t think you have the back end systems in place to handle it? Don’t worry. We’ve got you covered. SMS-Magic is a stand-alone messaging solution that delivers on your favorite channels, including SMS, WhatsApp, and Facebook Messenger. Now you don’t need […]
Selling Products Need Installation or Service?
Selling Products Needing Installation or Service? How Messaging Can Streamline the Process. Your customer has just purchased one of your products, and it needs delivery or installation. You want that interaction to be as smooth as possible for your customers, and so do they. So what channel do you use to schedule the appointment? Email? […]
How Messaging Can Keep Your Not-Quite-Ready Customers Engaged
Do you track customers who are almost ready to buy from you? You might have a customer who is 90 percent qualified for a loan or purchase a service, but doesn’t quite meet all the standards you’ve set. With a little time and work, however, these customers could be ready to buy from you or […]
How To Flip Your Customer Service from Flat to Fabulous Using Messaging
Online shoe retailer Zappos is famous for its customer service, and Founder Tony Hsieh has described the company as a “customer service company that just happens to sell shoes.” Making customers happy is so ingrained in company culture that call center reps are allowed to take as much time as they need to solve a […]
The Ultimate Tip Sheet for Messaging College Students
If you are reaching out to college students through their phones, your messages are likely to be welcomed and read. After all, industry research shows that 60 percent of text messages are read within five minutes of popping up. And delivering a targeted message can really boost your responses, particularly with adults under 35. Millennials […]