Get a crystal ball for your sales team to predict the future – we have it!
How do you handle your personal and business banking? Do you pay your mortgage at the bank in person? Do you transfer funds online from your desktop or use a mobile app? Do you pay your monthly bills using a bill-pay service? Or is it a combination of all of them? If you’re like most […]
Get Insider Secrets for Improving Your CSAT Score with Text Messaging
We work with some really smart people. Our customers are creative in how they use text messaging to solve their business problems, especially when it comes to customer satisfaction. We thought you might like some insider’s secrets to improving your customer satisfaction scores (CSAT). CSAT scores are great measures of how delighted a customer is […]
Respond to Your Customers Anywhere with Our Messaging Mobile App
Recently, one of our customers reached out to us to help them solve a problem. Their tenants liked texting so much, they were using it for everything, including reporting emergencies. Our customer had set up a phone system to handle emergency calls, but tenants weren’t using it. Turns out, they’d rather text. But when tenants […]
Automate Student Applications with Multichannel Messaging
Text messaging makes it easier for you and your students to apply and confirm their enrollment and acceptance. Moving from email to text messaging for higher education also makes it easier for students to ask for your help and for you to continue building on the relationship you began during your recruiting process. Since text […]
Which Is Better for You – SMS or MMS Messages?
You’re excited to start using text messaging in your business communications. You’ve connected your messaging service to your CRM. You’ve developed a distribution list or two. And your customers, clients, patients or applicants have opted into your text messaging program. Now, it’s time to decide what type of messages you’d like to send. You have […]
How to Get Your Customers to Say ‘Yes’ to the Texts
Have you used text messages to pay for parking yet? The service has come to cities all over the U.S. and provides a convenient way to pay for street-level parking. It’s one of the many ways text messaging is being used beyond talking with friends and family in our daily lives. We’re always interested in […]
How to Jump Start Your Profits in 2022 with Text Messaging
Would you like to grow your business in 2022? What about increasing the number of customers who respond to your sales efforts? Or retaining more of your existing clients? We’ve been checking in with several of our most successful clients, and we’d like to share some of their best ideas for serving customers and increasing […]
What We Learned from Watching TED Talks in 2021
As 2021 winds down, many of us are contemplating our jobs, our communities, our friends, and our lives. Fortunately, we have access to thoughtful, interesting, funny people who have recorded TED talks about the “ah-ha” moments in their lives. Take a few minutes and spend time with speakers who can offer a new perspective – […]
You Can’t Serve Customers You Can’t Reach: Try Conversational Text Messaging
Are you frustrated because your customers or clients or patients or applicants seem to be ignoring you? You’re not alone. Many different organizations – companies, healthcare systems, financial institutions, higher ed, just to name a few – need to communicate with the people they serve. But the people they serve aren’t responding to phone calls, […]